Express Delivery Express Delivery
1 to 3 days delivery time 24-36hrs
Artisan Quality Artisan Quality
Small local and premium artisans Premium Local
Personalization Tailor-made gifts
Taylor-made Gifts Personalization
This website has been designed to present the services offered by GASTRON'HOME S.L. - RCS Paris 978 072 866 - VAT Number : ESB66273145 - Registered office : 36 rue Bernard Buffet, 75017 Paris, France.
GASTRON'HOME uses the main Internet portal www.lagourmetbox.com and its extensions ( hereinafter, the Website), as well as the following sites: www.lagourmetbox.es / www.lagourmetbox.fr / www.ibericgourmetbox.com / www.ibericgourmetbox.es / www.ibericgourmetbox.fr.
You can contact us by sending an email to info@lagourmetbox.com.
Please read these terms of use and the contractual conditions carefully before using the services of GASTRON'HOME SL. By using the Services of GASTRON'HOME SL, you accept the conditions set out herein. The contractual conditions will prevail over the conditions of use in case of discrepancy between the two.
Please see our privacy policy (link) and our cookie use policy (link).
The information contained in this web page should be considered by Users as informative and indicative, both in relation to its purpose and its effects.
GASTRON'HOME will do its utmost to ensure the uninterrupted availability of the Services on its website and the absence of errors in any transmission of information that may occur. However, due to the nature of the Internet, we cannot guarantee this 100%. In addition, your access to the Services offered by our website may occasionally be suspended or temporarily restricted due to site repair or maintenance work, or the introduction of new products or services. GASTRON'HOME will obviously endeavour to limit the frequency and duration of such suspensions or restrictions.
GASTRON'HOME SL will not be liable for (i) any losses that are not attributable to a breach on its part, (ii) commercial losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) indirect or consequential losses that were not reasonably foreseeable by both parties at the time that the User commenced use of GASTRON'HOME SL's services. Nor will we be held responsible for any delay or failure to perform our obligations under these terms and conditions if such delay or failure is attributable to circumstances beyond our control. This provision does not affect the customer's right to receive the relevant product or service within a reasonable time, or to receive a refund if we were unable to provide such products or services within a reasonable time for a reason beyond our control.
GASTRON'HOME reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, and to deny access to the website to Clients and Users who make improper use of the contents and/or do not fulfil any of the Conditions contained in this document.
In any case, GASTRON'HOME undertakes to resolve any problems that may arise and to offer all the necessary support to the User to achieve a rapid and satisfactory solution to the incident that may arise.
GASTRON'HOME SL reserves the right to suspend access to its website, without prior notice, on a discretionary and temporary basis, for technical or other reasons, and may unilaterally modify the conditions of use, as well as all or part of the content included therein. In any case, GASTRON'HOME SL may interrupt the service to any User who makes unethical, offensive, illegal or incorrect use of the contents or Services it offers and/or contrary to the interests of GASTRON'HOME SL.
GASTRON'HOME owns all rights to the content, design and source code of this website and, in particular, but not limited to, the photographs, images, text, logos, designs, trademarks, trade names and data on the website. The intellectual property rights of the Website, its source code, design, navigation structures and the different elements contained therein are the property of GASTRON'HOME, which is the exclusive owner of the rights of exploitation of the same in any form and, in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with the Spanish and European Union legislation in force.
GASTRON'HOME informs that it does not grant any license or authorization, express or implicit, of any kind for the intellectual and/or industrial property rights or for any other right or property related, directly or indirectly, to the contents included in the Website. The total or partial reproduction of the contents of the website is totally forbidden, even by means of a hyperlink, without the express written consent of GASTRON'HOME SL. The unauthorised use of these contents will give rise to the legally established responsibilities. GASTRON'HOME SL will not be responsible for infringements committed by Users of the Website that affect third parties.
Only the use of the contents of the website domain for information and service purposes is permitted, provided that the source is clearly mentioned or cited, with the User being solely responsible for the misuse of this source.
The reproduction, duplication, copying, sale, resale or exploitation of any type of Services or products offered by GASTRON'HOME SL or any part of them for commercial purposes is not permitted, without the prior written consent of GASTRON'HOME SL.
The use of framing techniques to introduce a trademark, logo or any other copyrighted information (including images, text, layouts or formats) of GASTRON'HOME SL without prior written consent is also not permitted. The use of meta tags or any other "hidden text" using GASTRON'HOME names or trademarks is not permitted without our prior written consent.
The description of the products presented on the site are based on information provided by the suppliers of GASTRON'HOME. However, the information given on each product, as well as the photographs or videos relating to it and the trade names, brands or distinctive signs of any kind contained in the website, are displayed for information purposes.
GASTRON'HOME SL acts as a distributor of manufacturers who guarantee that the products presented for sale on the web are in perfect condition and within the established consumption times.
GASTRON'HOME reserves the right to modify its terms of use and contractual conditions at any time. You will be subject to the terms and conditions in force on the date on which you use the GASTRON'HOME Services. If any of the Conditions of Use or the General Conditions of Service is declared invalid, void or for any other reason ineffective, said condition will be understood as being excluded without this affecting the validity or applicability of the other conditions.
At GASTRON'HOME SL we do not sell products to children under 18 years of age.
The services provided on this website are subject to Spanish law. The parties, waiving their own jurisdiction, if possible, submit to the Courts and Tribunals of Barcelona (Spain).
These General Conditions and Privacy Policy are those that expressly govern the relationship between "GASTRON'HOME S.L.". (hereinafter, "GASTRON'HOME") and third parties (hereinafter, the "User") who use the Internet portals (www.lagourmetbox .com and their extensions without prejudice to those contained in the Legal Notice, and/or those subscribed to the service (hereinafter, the "Clients" or "Users").
GASTRON'HOME SL promotes third-party food products by offering on its website subscription formulas for monthly subscriptions of local boxes through its consulting services, selection, packaging and delivery of non-refrigerated gourmet food products which allows its customers to receive a box of gourmet products from different regions of France (hereinafter, "The Gourmet Box") and/or to buy the versions previous boxes offered by La Gourmet Box as well as individual themed boxes on its website.
The Customer should carefully read these Contractual Conditions before contracting any service on our website. Access to the Site is free, with the exception of connection costs via the telecommunications network provided by the access provider contracted by the Users. The use of the website grants the condition of User of the same and implies the acceptance of all the Conditions included in these Contractual Conditions. The provision of the web service is limited to the time the User is connected to the website or to the time of provision of any service provided through it. Therefore, the User must carefully read these Terms of Use each time he intends to use the Website, since the latter and its Terms of Use may be modified at any time without notice. . Certain Web Services accessible to Internet Users or exclusive to GASTRON'HOME Customers may be subject to specific conditions, regulations and instructions which, where applicable, replace, complete and/or modify these General Conditions and which must be accepted by the User before the corresponding service is provided.
To contract the products on the website, the Customer agrees to be bound by these Conditions and he fully understands and accepts the terms and conditions set out herein to use the site Web and contract the services and products offered there.
GASTRON'HOME operates via the Web (exclusively) for all of the countries listed in its Terms of Delivery (exclusively) and provides its Services for all of these countries, to the exclusion of all others.
GASTRON'HOME undertakes not to allow any transactions that are illegal, or deemed illegal by the credit card brands or the acquiring bank, that could or would have the potential to harm or negatively impact the goodwill of the latter. The following activities are prohibited under the credit card brand programs: the sale or offer of a product or service that does not fully comply with all laws applicable to the purchaser, the issuing bank, the merchant, the cardholder or the payment cards.
This website does not sell its products to minors under the age of 18, without exception.
The Contract between the Client and GASTRON'HOME (hereinafter the "Contract") will be executed once the Client has validated the order of the services by duly completing the fields necessary for the placing of the order and making the payment. Once the services have been ordered, the client will receive an order confirmation email confirming that GASTRON'HOME SL has received and accepted the order. However, you can modify your order before it enters the shipping process. The order implies the acceptance of these General Conditions of Sale. The Customer must verify that the data provided by him/her, and subsequently collected in the Order Confirmation, are accurate. GASTRON'HOME cannot be held responsible for any errors in the data provided by the user.
The Contract only covers the services that are the subject of the Order Confirmation. We do not undertake to provide any other services until they have been the subject of a separate Order Confirmation.
GASTRON'HOME allows the User to have periodic subscription to the service through a prepaid subscription (hereinafter referred to as the Prepaid Subscription), for periods of one (1), two (2), three (3) and six (6) months. By subscribing in prepaid mode, the Customer will make a single initial payment, for which he will receive as many boxes as the number of months contracted for this subscription service. At the end of the period for which the Prepaid Subscription service has been contracted, the Customer must subscribe again to continue receiving new boxes. Cancellation by the User of the Prepaid Subscription service before the end of the service will not give any right to reimbursement of the proportional part that was not taken up. In the case of a subscription to one of our Gift Subscription packages, payment will be made in a single instalment and the subscription will not be renewed on expiry.
GASTRON'HOME, apart from the Prepaid Subscription service, will allow the delivery of certain boxes available in the rest of its Online Shop, without having the character of a regular subscription: previous versions of The Gourmet Box, boxes with specific themes and/or products sold separately (those which make up The Gourmet Box). This service will be duly advertised on the web, and your purchase will be totally independent from the other existing modality (Prepaid Subscription), not having in any case the character of a recurring subscription. To subscribe to this unique service, you must proceed as described in the sections referring to the cancellation and refund period.
Customers who request this will receive the electronic invoice for their purchase in PDF format to the email address they have provided.
In case of damage or loss of the goods, the Client must indicate at the time of delivery and in writing on the delivery note what these damages or losses consist of (the Client must verify the good condition of the package with the carrier who, on behalf of GASTRON'HOME, delivers the ordered product). Otherwise, it is assumed that the goods have been delivered correctly.
If the damage or loss is impossible to assess at the time of delivery, a written claim must be made to GASTRON'HOME within a maximum of 14 calendar days and it must be proven that the damage or loss is attributable to GASTRON'HOME SL.
In order to proceed with the processing of claims for damage or breakage under any form of contract, it will be essential for the Customer to keep the packaging of the damaged goods and their presentation to carrier personnel.
All products purchased on the Site can be returned and refunded, provided that the Customer informs GASTRON'HOME of his intention to return the products purchased within a maximum period of fourteen ( 14) calendar days from the date of delivery, and provided that the other conditions set out in this section are met.
GASTRON'HOME will only accept returns that meet the following requirements:
To proceed with a return, the Customer must follow the following steps:
If the reason for the return is a manufacturing defect of the product and it is not possible to replace it, GASTRON'HOME will inform the Customer and proceed to the payment of the proportional amount corresponding to the product in relation to the total amount paid for the service during that month. GASTRON'HOME will also reimburse the Client for the shipping costs of this incident.
In the event that the return is not due to a product defect but to the exercise of the Client's right of withdrawal, the Client will bear the direct costs of return and will be responsible for the decrease in value of the returned goods due to the handling of the goods.
The return of the sums paid will be made as soon as possible and, in any case, within thirty days of receipt of the box in the warehouses of GASTRON'HOME.
In any event, the Client will not bear any costs that may result from such a refund.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of:
The price of your order will be the one indicated on the web, except in case of obvious error. The Services will be billed at the price in effect at the time of registration of the order.
Service prices include VAT and other taxes that may be legally stipulated at the time of order registration. Shipping costs are the responsibility of the User and are calculated automatically according to three criteria: the country of destination, the number of boxes ordered and the shipping option chosen. They are always and expressly detailed throughout the purchase process and can be reviewed before finalizing the order.
Prices for our Services are subject to change at any time, without such changes affecting orders for which we have already notified you of an Order Confirmation. GASTRON'HOME reserves the right to modify its prices at any time. Similarly, GASTRON'HOME has the right to conduct, during defined intervals of time, promotional campaigns to promote the registration of new members to its service. GASTRON'HOME reserves the right to modify the Conditions of application of the promotions, to extend them, or to proceed with the exclusion of part of the participants in the promotion in the event of the detection of any anomaly, abuse or unethical behaviour in their participation.
GASTRON'HOME SL informs the Customer that the number of available boxes is kept up to date with the available stock and availability of our suppliers. Under no circumstances will GASTRON'HOME SL intentionally sell more units than are available. GASTRON'HOME SL will do its best to satisfy all its customers in the demand for its boxes. However, on occasion and for reasons beyond the control of GASTRON'HOME SL, such as human error or incidents in computer systems, it is possible that the amount finally served by the supplier may differ from the order placed by GASTRON'HOME to satisfy the orders of the Clients.
If one or more of the boxes ordered are not available, GASTRON'HOME, S.L. undertakes to inform the client as soon as possible. The client's order will therefore be cancelled and the amount paid, duly refunded.
The means of payment are: Credit or debit card, PayPal or bank transfer. The use of third party data and payment methods is not permitted.
In the case of a bank transfer, the order will be considered to have been placed and will be confirmed by e-mail when we receive the transfer to the bank account of GASTRON'HOME, S.L. (Bank: CaixaBank / IBAN: ES39 2100 3339 5822 0019 9520 / BIC: CAIXESBBXXX). The Customer must send the payment receipt to info@lagourmetbox.com, and the order will be sent after verification of the correct receipt of payment on working days ( within 24 to 72 hours). If, within 5 working days, we have not received the transfer, we will understand that the Customer ultimately no longer has any interest in concluding the contract, and it will be canceled without notice.
GASTRON'HOME, S.L. uses all the means in its possession to guarantee the confidentiality and security of the data transmitted through the website and on the website http://www.lagourmetbox.com. To this end, the website uses a secure payment system SSL (Secure Socket Layer).
To complete the Contract between the parties, it will be necessary to validate the payment relating to this contract. The means of payment accepted by GASTRON'HOME are VISA or MASTERCARD credit cards, bank transfer and payment via PayPal.
To guarantee the security of the transaction, GASTRON'HOME SL has the maximum security measures commercially available in the sector provided by PayPal and, on the other hand, those provided by the financial entity providing the secure payment platform by credit card.
Payment will be charged upon conclusion of the service contract. In the event of refusal of payment by the bank, GASTRON'HOME SL may terminate the contractual relationship and suspend the execution of the order, informing the Customer. GASTRON'HOME SL reserves the right of ownership of the goods ordered by the Customer until confirmation of full payment of the order.
The proof of purchase corresponding to the order will be available and can be viewed on the website in the "My Account" section. The Customer who wishes to receive an invoice must specify this when requesting subscription to the service. If you have not specified it and would like to receive an invoice, you can simply request it by sending an email to info@lagourmetbox.com.
The Customer must notify GASTRON'HOME of any inappropriate or fraudulent charge on the card used for purchases, by email at info@lagourmetbox.com, as soon as possible so that GASTRON'HOME can make the necessary arrangements.
GASTRON'HOME is not the manufacturer of the products sold on the site. Although we make every effort to ensure that the information on our website is accurate, sometimes product packaging and components may contain information that is additional or different from that on our website.
Orders placed on the Website may be subject to taxes and customs duties. These costs are the responsibility of the customer and are his sole responsibility. GASTRON'HOME, S.L. is not obliged to verify and inform customers of customs duties and taxes. Customers should consult their national tax authorities. However, GASTRON'HOME S.L. recommends that its customers contact them if such an experience occurs, to receive assistance at info@lagourmetbox.com< /a>.
GASTRON'HOME undertakes to deliver the product in perfect condition to the address indicated by the Customer and which, in any case, must be located in one of the countries possible delivery of its services. In order to optimize the delivery process, the address indicated by the Customer must be an address to which delivery can be made during normal working hours (Monday to Friday from 9 a.m. to 6 p.m., excluding public holidays in the city of origin and destination). GASTRON'HOME will not be liable for errors or damage caused by delivery when the delivery address entered by the Customer does not correspond to the place of delivery desired by the Customer. In cases where, due to the weight, volume or characteristics of the place where the delivery or collection must be made, the delivery or collection cannot be made, the delivery or collection will be made at the front door. or at the offices that the carrier finds at the address indicated, subject to prior agreement with the customer.
Delivery times
Shipments are delivered to the address provided by the Customer. Delivery times may be affected by organisational causes of the carrier depending on the destination. Delays in delivery may not be considered to be due to the absence or change of address of the Client, an unknown address, closure for holidays, delays in the second or subsequent delivery attempt, force majeure or unforeseen circumstances, or any other factor not attributable to GASTRON'HOME SL. In the event of a delay in delivery, GASTRON'HOME will inform its Clients as soon as it becomes aware of it.
The approximate delivery times depending on the service contracted are, depending on the country of delivery indicated by the client, from 1 to 6 working days after the payment of the Service, except in exceptional circumstances or specific date indicated by the client during the ordering process, to 1 working day ready. Details of delivery charges and delivery times depending on the country of delivery chosen are set out in the footer of the website under the heading "Delivery Charge Schedule".
Delivery shall be deemed to have taken place from the moment the product has been made available to the Customer at the delivery location indicated by the Customer. Delayed delivery shall not be deemed to have occurred in cases where the order has been made available to the Customer by the transport company at the address indicated and within the agreed time limit but could not be delivered for reasons attributable to the Customer.
Unless otherwise stated on the website, estimated delivery times are estimates only. Delivery times are not guaranteed and therefore cannot be taken as 100% sure.
Delivery incidents
GASTRON'HOME undertakes, within the framework of the Delivery Service by carrier, to carry out a series of follow-up actions aimed at ensuring delivery of the order. The price of the service includes delivery notices. In case of exhaustion of delivery attempts (variable according to the country of delivery and the delivery service contracted), an additional cost will be generated to make a new delivery (at the customer's expense). It is therefore very important that a contact person is available at the address on the specified delivery date.
If, at the time of delivery of the order to the indicated address, the Customer is absent, the carrier will leave a notice or send a message by SMS or email indicating the march follow to arrange a new delivery within five (5) days. If, after seven (7) working days from the date of the notice, the Customer has not contacted the carrier to set a new delivery date, the products will be returned to the warehouses of GASTRON'HOME SL and the Customer will be responsible for the shipping and return costs, as well as the associated handling costs.
If the reason for non-delivery is due to the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers are generally between one and three weeks.
These General Conditions of Use are subject to Spanish law. The parties, waiving their own jurisdiction, if possible, submit to the Courts and Tribunals of Barcelona (Spain). The applicable law is Spanish law.
If you have any further questions, please feel free to contact us at our email address info@lagourmetbox.com< /a>.
GASTRON'HOME reserves the right to make changes to its website. The client is subject to the Terms and Conditions in force at the time of placing your order, unless, by law or at the request of public authorities, we are required to make a modification to these terms and conditions (in which case, such modifications may apply to any order you have previously placed). If any of these terms and conditions are declared invalid, void or ineffective for any reason, that term or condition shall be deemed to be excluded without such declaration affecting the validity or enforceability of the remaining terms and conditions.
GASTRON'HOME wishes to inform its Clients and Users that it is aimed exclusively at a public over 18 years of age (the Client must be of legal age to purchase alcoholic drinks). In the case of purchases by minors, the authorization of parents or legal guardians is required to benefit from the contracted service.
GASTRON'HOME is not responsible for any direct or indirect and/or immaterial damages, including personal injury, suffered as a result of the use of the services, loss of reputation, image or data, which may occur during the use of the services. The products that make up the Gourmet Box subscription packages and those offered in The Boutique have been certified and have passed all the relevant sanitary controls, in order to be made available to the general public, any damage caused by them must be claimed directly from the manufacturer, denying any responsibility of GASTRON'HOME in this regard. In particular, GASTRON'HOME cannot be held responsible for any allergic reactions that the products may cause. It is the User's responsibility to take into account the preferred consumption dates, duly indicated on the label, of each of the products that make up the Gourmet Box sets.
GASTRON'HOME cannot be held responsible for any failure or delay in the performance of any of its contractual obligations due to events beyond its control (force majeure). Force majeure is defined as any unforeseeable and exceptional situation or event, or any event beyond the control of the contracting parties and in particular (without limitation) the following: strikes, lockouts or any other industrial action. Civil commotion, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or not) or threat of war. Fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters. Inability to use rail, sea, air, land or road transport or any other means of public or private transport. Inability to use public or private telecommunications networks, and the laws, decrees, regulations or restrictions of any government.
The User may not cede and/or transfer the rights and obligations related to the present General Conditions or to the purchase of products and/or services through the Website, without the express and prior written authorization of GASTRON'HOME SL. GASTRON'HOME SL may freely cede and/or transmit, at any time and without the authorization of the User, the rights and obligations related to these General Conditions or to the purchase of products and/or services through the Website.
All communications between GASTRON'HOME SL and the User relating to these General Conditions or the purchase of services through the Website will be in writing and in accordance with the communication procedures established in these General Conditions for each particular case. In all other cases not expressly regulated in these General Conditions, the communications that the User intends to send to GASTRON'HOME SL will be sent to the address info@lagourmetbox.com and will be done in writing and through a system that allows the content and receipt by GASTRON'HOME SL of the corresponding communication to be accredited.
These General Conditions of Use and the Contract entered into by the Client with GASTRON'HOME SL constitute the express and sole will of the Client and GASTRON'HOME SL in relation to its object and cancel and replace any other agreements or Contracts, verbal or written, previously entered into by the parties. Any modification of the Contract that documents the provision of the Services must be made in writing and by mutual agreement between the Client and GASTRON'HOME SL.
See Product Offering.
GASTRON'HOME SL expressly guarantees that the data provided by the Customer is kept absolutely confidential and that it takes all necessary measures to protect the confidentiality of the personal information of its Customers. Only authorized employees have access to databases that store user information or servers that host our Website.
GASTRON'HOME reserves the right to modify its privacy policy due to a change in legislation, case law or in accordance with its criteria or commercial practices.
Processing of personal data.
In order to process your order and to transfer the reproduction rights of the images to our Clients, we ask you to provide us with certain personal data such as N.I.F. or Identity Document, name and surname, address, telephone number and e-mail which are processed by computer. The Customer expressly authorises this data to be stored in our Customer database for the provision of the website services and for sending communications.
In accordance with the provisions of Organic Law 15/1999, of 13 December on the Protection of Personal Data (LOPD) and its implementing regulations, and the entry into force on 25 May 2018 of the General Data Protection Regulation (RGPD), the Client may, at any time, access, modify or request the cancellation of his/her personal data from our database by sending an e-mail to info@lagourmetbox.com. The treatment and management of this data complies with the provisions of Royal Decree 994/1999, of 11 June, which approves the regulation on security measures for automated files containing personal data. GASTRON'HOME does not sell any information about its Clients to third parties and does not transfer any of their data.
By simply visiting the website, users do not provide any personal information and are not obliged to do so.
Data collection forms.
Without prejudice to the provisions of the privacy policy of this website, which may be applicable at any time, the use of certain services or requests addressed to GASTRON'HOME SL is subject to the prior registration of the corresponding User. All the information provided by the User through the forms on the Web for the aforementioned purposes or any other information must be truthful. To this end, the User guarantees the authenticity of all the data he communicates and will keep the information provided to GASTRON'HOME perfectly updated so that it responds, at all times, to the real situation of the User. . In any case, the User will be solely responsible for any false or inaccurate statements and for any damage caused to GASTRON'HOME SL or to third parties by the information provided.
The User will continue to receive commercial information from GASTRON'HOME SL even if the subscribed subscription has come to an end or his purchases on the GASTRON'HOME SL website have already been received. However, if you wish, you can stop receiving commercial information from GASTRON'HOME and its portals very simply by sending an e-mail to info@lagourmetbox.com indicating in the title of the e-mail "Unsubscribe Commercial Information", in which case you will exercise your right of cancellation for the purposes of the LOPD and the RGPD and no further notification will be sent.
GASTRON'HOME may use cookies when a User browses the web. Cookies are only associated with the browser of a specific computer and do not in themselves provide the name and surname of the user. Thanks to cookies, it is possible for GASTRON'HOME to recognize the preferences on the contents of the Web selected during previous visits by the Users, in order to memorize their preferences without having to select them again during subsequent visits. The User has the possibility of configuring his browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies on his hard disk. Please consult your browser's instructions and manuals for more information. To use the Website, it is not necessary for the User to authorize the installation of cookies sent by GASTRON'HOME, without prejudice to the fact that, in this case, it is necessary for the User to make this selection at each times he visits the Site.
